Petro on the Go, Inc.

Terms of Service

Effective date: November 2, 2026

These Terms of Service are Part I of our Customer Agreement. Part II is our Privacy Policy. Text messages are covered by the Text Messaging Program Terms at the end of this page.

Part I — Terms of Service

1. Agreement and Acceptance

  1. 1.1These Terms of Service (the "Terms") are a contract between Petro on the Go, Inc. ("Company," "we," "us") and the person who creates an account or orders a delivery ("Customer," "you"). By clicking "I agree," creating an account, or ordering a delivery, you accept these Terms and the Privacy Policy.
  2. 1.2Acceptance online or in the app is a valid electronic signature, and you agree to receive these Terms and related notices electronically.
  3. 1.3We provide these Terms, the Privacy Policy, delivery records, and related notices electronically. You may withdraw your consent to electronic delivery at any time by contacting support@petroonthego.com; if you do, we may be unable to continue providing the service, because orders and notices are handled in the app. To access these records you need a current web browser or the Petro on the Go app, an email address, and software that opens PDF files. You can save or print these records at any time. Please tell us if your contact information changes.

2. Eligibility; Accounts; Account Owners and Authorized Users

  1. 2.1To create an account, you must be at least 18 years old and authorized to order fuel for the delivery location and vehicle.
  2. 2.2Each account has one Account Owner, who may add Authorized Users (for example, household members) to place orders and receive delivery notices. The Account Owner is responsible for all orders, charges, and conduct on the account, including those of Authorized Users. Authorized Users must be at least 18 years old.
  3. 2.3The Account Owner may add only people the Account Owner personally knows, for a household or business purpose. The Account Owner may invite an Authorized User by email, by a link, or by text message. Before we send an invitation text, the Account Owner must confirm that they are the invitee's parent or legal guardian or have the invitee's permission to receive it.
  4. 2.4Company may suspend or remove any user who misuses the account.

3. The Services; Gasoline Only

  1. 3.1Company delivers gasoline from a delivery vehicle into the fuel tank of a Customer's motor vehicle at a location within the service area.
  2. 3.2Company sells gasoline only. Company does not deliver diesel or any other fuel, and does not fill portable containers or any other container.
  3. 3.3Availability depends on the service area, product supply, weather, and safety conditions.

4. Service Area; Right to Refuse or Stop Service

  1. 4.1Service is limited to addresses inside Company's approved service area, which excludes any jurisdiction or location where mobile fuel delivery is not permitted or is permitted only on conditions Company has not satisfied.
  2. 4.2Company's driver may refuse, delay, or stop a delivery at any time if the driver believes conditions are unsafe, including an ignition source, a leak, an obstructed or crowded delivery point, hazardous weather, a child or animal near the vehicle, a vehicle that cannot be safely accessed, or conduct that threatens anyone's safety.
  3. 4.3Company is not liable for a refusal made in good faith and in the sole discretion of the Company's driver for safety reasons, and may charge the fee described in the Cancellation, Rescheduling, and Refunds section if a delivery cannot be completed because of the Customer.

5. Ordering; Customer Responsibilities

  1. 5.1You are responsible for: (a) giving the correct delivery address, vehicle, and contact information; (b) confirming that your vehicle uses gasoline and selecting the grade it requires; (c) giving an accurate location for the vehicle, including placing the map pin where the vehicle is parked, and, if you allow it, letting the app use your device's location to help the driver find it and, only if you turn on the Recommendation Engine, to collect your stops as described in the Privacy Policy; (d) making the vehicle accessible, with the fuel door unlocked and open; (e) keeping people, pets, and ignition sources (including smoking and open flame) away from the delivery area; (f) ensuring the vehicle is parked where you are allowed to park it and that the delivery complies with any homeowners' association, landlord, or property rules; and (g) following the driver's safety instructions.
  2. 5.2Company sells gasoline of select grades only. You must not order for a vehicle that requires diesel or another fuel.
  3. 5.3If gasoline is delivered into your vehicle in the grade you selected or confirmed, Company is not responsible for damage caused because that fuel was the wrong fuel for the vehicle.

6. Fuel Quantity, Quality, and Delivery Record

  1. 6.1Fuel is sold by liquid measure (gallons).
  2. 6.2The metering device used to measure your fuel is maintained and used in accordance with Texas law.
  3. 6.3Fuel sold will meet the minimum motor-fuel quality standards that apply in Texas.
  4. 6.4After each delivery, Company will provide a delivery record showing the date, delivery address, fuel grade, gallons delivered, and price per gallon.
  5. 6.5Company will not misrepresent the price or quantity of fuel sold.

7. Pricing, Fees, and Taxes

  1. 7.1The price of fuel is the posted per-gallon price for your service region plus a delivery markup, which differs for scheduled and on-demand deliveries, subject to any minimum charge per delivery. Current prices, markups, minimum charges, and fees for each region are shown on our Pricing page and in the app before you place an order.
  2. 7.2The per-gallon price charged is the posted price in effect at the time of delivery, which may differ from the price shown when you placed the order. Taxes and any applicable fees are added to the charge.
  3. 7.3Company will not sell or offer to sell fuel at an exorbitant or excessive price during a designated disaster period as defined by Texas law.

8. Payment

  1. 8.1You authorize Company and its payment processor to charge your selected payment method for each order, applicable fees, and taxes, and to place a temporary authorization hold of $100 on your payment method before delivery. The hold is replaced by the final charge after delivery. If the order is not completed, the hold is released, usually within 7 days depending on your card issuer.
  2. 8.2Company does not add a surcharge for paying by card.
  3. 8.3Payment card data is collected and processed by our third-party payment processor, Stripe; Company does not store full card numbers.
  4. 8.4If a payment fails, Company may retry the charge, suspend the account, and recover amounts owed.

9. Cancellation, Rescheduling, and Refunds

  1. 9.1You may cancel or reschedule an order at no charge until 2 hours before the start of your scheduled delivery window. After that, or if a delivery cannot be completed because the vehicle is inaccessible, the location is unsafe, or we cannot reach you, the applicable fee shown on our Pricing page and in the app may apply.
  2. 9.2Because fuel cannot be returned once it is delivered, completed deliveries are not refundable except as stated in these Terms.
  3. 9.3If Company delivers less fuel than you paid for, or delivers a grade different from the one you selected or confirmed, Company will correct the charge or, at your option, redeliver.
  4. 9.4Report a problem with a delivery within 72 hours at support@petroonthego.com.

10. Communications; Text Messages

  1. 10.1Company may contact you about your orders and account by email, in-app notice, phone, and text message.
  2. 10.2Text messages are governed by the Text Messaging Program Terms and Privacy Notice at petroonthego.com/terms#text-messaging (included below), effective as of October 6, 2026, which are part of this Agreement. Standard message and data rates may apply.
  3. 10.3You are not required to agree to receive text messages in order to place an order. If you do not agree, or you later opt out, we will contact you about your order by phone or email instead, some updates may be less timely, and we may be unable to complete a delivery if we cannot reach you.

11. Acceptable Use

  1. 11.1You may not: use the service unlawfully or unsafely; tamper with Company equipment; give false information; interfere with the service or other users; use any invitation feature to harass, to contact anyone who has opted out, or to send promotional content; or resell or transfer fuel for any purpose other than fueling your own vehicles.

12. Safety; Hazardous Materials

  1. 12.1Gasoline is a flammable, hazardous material. You acknowledge the risks of fueling and agree to follow the safety rules in these Terms and the driver's instructions.
  2. 12.2In an emergency, call 911 and move away from the vehicle; then notify Company.

13. Spills and Property Damage

  1. 13.1If a release of fuel occurs during a delivery, Company will contain and report it as the law requires and will remediate a release caused by Company's equipment or personnel. You will cooperate and give Company prompt notice of any damage.
  2. 13.2Claims for property damage must be submitted in writing within 30 days at support@petroonthego.com.

14. Warranties and Disclaimers

  1. 14.1EXCEPT FOR THE EXPRESS COMMITMENTS IN THESE TERMS ABOUT FUEL QUANTITY, QUALITY, AND CORRECTING ERRORS, THE SERVICES AND FUEL ARE PROVIDED "AS IS" AND COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS WAIVES ANY RIGHT UNDER THE TEXAS DECEPTIVE TRADE PRACTICES ACT THAT CANNOT LAWFULLY BE WAIVED.

15. Indemnity by Customer

  1. 15.1You will defend and indemnify Company against third-party claims to the extent caused by your breach of these Terms, false information you provide, your unauthorized or unsafe conduct, or the conduct of your Authorized Users and guests.
  2. 15.2This indemnity does not cover claims caused by Company's negligence, gross negligence, or misconduct.

16. Limitation of Liability

  1. 16.1TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVEN IF THE LOSS RESULTS FROM COMPANY'S ORDINARY NEGLIGENCE, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, AND COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF A DELIVERY WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THAT DELIVERY.
  2. 16.2THESE LIMITS DO NOT APPLY TO LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, BODILY INJURY OR DEATH CAUSED BY COMPANY'S NEGLIGENCE, COMPANY'S OBLIGATION TO REMEDIATE A FUEL RELEASE CAUSED BY ITS EQUIPMENT OR PERSONNEL UNDER THE SPILLS AND PROPERTY DAMAGE SECTION, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW.

17. Force Majeure

  1. 17.1Company is not liable for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, supply disruption, road closures, or governmental action.
  2. 17.2During a declared disaster Company may limit service or suspend orders, and the pricing rule in these Terms continues to apply.

18. Dispute Resolution; Arbitration; Class Waiver

  1. 18.1Informal resolution first. Before starting any formal proceeding, the complaining party will send a written notice to the other party describing the dispute and will try in good faith to resolve it for at least 30 days. For a claim under the Texas Deceptive Trade Practices Act, you must also give the written notice that statute requires.
  2. 18.2Binding individual arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration before the American Arbitration Association under its Consumer Arbitration Rules then in effect (or, if the AAA determines the Commercial Rules apply, those rules with its consumer procedures). The Federal Arbitration Act governs this section.
  3. 18.3CLASS AND JURY WAIVER. YOU AND COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER A CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS HELD UNENFORCEABLE AS TO A CLAIM, THAT CLAIM WILL PROCEED IN COURT UNDER THE VENUE SECTION AND NOT IN ARBITRATION.
  4. 18.4Exceptions. Either party may bring an individual action in small-claims court, seek injunctive relief in court, pursue a complaint with a government agency, or sue in court for infringement of intellectual property.

19. Governing Law

  1. 19.1Texas law governs these Terms, without regard to conflict-of-law rules, and the Federal Arbitration Act governs the arbitration section.

20. Venue

  1. 20.1If a dispute is heard in court, it must be brought in the state or federal courts located in Dallas County, Texas, and each party consents to personal jurisdiction in those courts.

21. Term; Suspension; Termination

  1. 21.1You may close your account at any time. Company may suspend or terminate service for breach, non-payment, safety concerns, or misuse. Provisions that by their nature should survive termination will survive.

22. Changes to These Terms

  1. 22.1Company may update these Terms by posting the update and, for material changes, notifying you by email, in-app notice, or text message if you have opted in. Changes apply to future orders.

23. General

  1. 23.1These Terms and the documents they incorporate are the entire agreement between you and Company on this subject. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
  2. 23.2You may not assign these Terms without Company's consent; Company may assign them in a merger, reorganization, or sale of the business.
  3. 23.3Notices to Company go to support@petroonthego.com; notices to you go to your account email or address. There are no third-party beneficiaries.

24. Accessibility

  1. 24.1Company aims to make its website and app accessible to people with disabilities and to conform to the Web Content Accessibility Guidelines 2.2, Level AA. To request an accommodation or report a barrier, contact support@petroonthego.com.

25. Contact

  1. 25.1Petro on the Go, Inc., support@petroonthego.com.

Text Messaging Program — Part A: Terms

Effective date: October 6, 2026

These Text Messaging Program Terms are part of the Terms of Service above. Part B is our Privacy Notice for the Text Messaging Program.

1. About This Program

  1. Petro on the Go, Inc. ("Company," "we," "us") sends text messages to its customers about their orders and accounts. This program provides account and order notifications to Petro on the Go customers.
  2. The messages we send ("Service Messages") relate to an order or account you have requested or hold, such as order confirmations, delivery-window notices, driver ETA updates, delivery completion notices, and account or service alerts.
  3. We do not send advertising, discount, or promotional text messages through this program, and we do not send text messages to purchased or compiled contact lists.
  4. At an Account Owner's request, we may send a one-time invitation text, and at most one reminder, to a person the Account Owner is adding as an Authorized User, after the Account Owner confirms they are that person's parent or legal guardian or have that person's permission. Invitation texts contain no marketing. The recipient can reply STOP to opt out, and we will not send further invitations to that number.

2. Your Consent

  1. You opt in to Service Messages only inside the Petro On The Go app (our iOS app or our web app at app.petroonthego.com), by checking the optional checkbox beneath the mobile phone field when you sign up, during onboarding, or in Edit Account, or by turning on the Profile → "Text message updates" toggle. The checkbox is unchecked by default.
  2. Opting in is optional. Consent to receive text messages is not a condition of any purchase, and you do not need to opt in to create an account or place an order.
  3. The checkbox reads:
    "Text me order and account updates from Petro On The Go (order confirmations, delivery updates, account alerts). Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Terms · Privacy"
  4. After you opt in, we will send a one-time message confirming that you are enrolled.
  5. See how and where customers opt in, including what the consent step looks like: petroonthego.com/sms-opt-in.

3. Message Frequency, Fees, and Carriers

  1. Message frequency varies based on user activity.
  2. Message and data rates may apply. You are responsible for any charges from your wireless carrier.
  3. Carriers are not liable for delayed or undelivered messages.
  4. Supported carriers include AT&T, T-Mobile, Verizon Wireless, and other major U.S. carriers.

4. Opting Out and Getting Help

  1. Text STOP to cancel. You may also text END, CANCEL, UNSUBSCRIBE, or QUIT, or contact us by any other reasonable means at support@petroonthego.com.
  2. We will honor every opt-out as soon as possible and no later than ten (10) business days after we receive it, and we treat an opt-out as applying to all text messages from us.
  3. After you opt out, we will send one confirmation text within five minutes confirming your request. It will contain no marketing or promotional content, and we will send no further text messages unless you re-enroll.
  4. Text HELP for assistance or contact us at support@petroonthego.com.
  5. To re-enroll after opting out, reply START.

5. Program Registration

  1. Our text messaging program is registered with mobile carriers through 10-digit long code (10DLC) brand and campaign registration and follows the CTIA Messaging Principles and Best Practices.

6. Changes to These Terms

  1. We may update these Terms. We will tell enrolled customers by text message or other reasonable means before a change to consent or opt-out takes effect. Before we send any promotional or referral text messages, we will revise these Terms and our carrier registration.